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Helpdesk Administrator

Job Title: Helpdesk Administrator
Location: Bolton
Salary: Up to £28,000 per annum
Employment Type: Permanent

The Opportunity

We are recruiting for a Helpdesk Administrator to join a fast-growing business within the construction and facilities management sector. This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and wants to play a pivotal role in keeping projects and operations running smoothly.

Responsibilities

As Helpdesk Administrator, you will:

  • Coordinate both reactive and planned maintenance schedules.

  • Maintain and update project and client data within the CRM system.

  • Act as a main point of contact for clients, providing updates and resolving queries.

  • Support colleagues with a variety of administrative tasks.

  • Facilitate communication between internal teams to ensure seamless project delivery.

  • Contribute to the growth and efficiency of the helpdesk function.

What We’re Looking For

  • Previous experience in a busy administrative role (ideally within construction, facilities management, or a similar sector).

  • Strong organisational skills and the ability to manage multiple priorities.

  • Confident communicator with a client-first approach.

  • Proficiency with CRM systems (experience with BigChange is advantageous but not essential).

  • A proactive team player, equally comfortable working independently.

What’s on Offer

  • Salary up to £28,000 per annum

  • The chance to join a growing business in a collaborative environment.

  • Clear scope to develop your skills and progress in a supportive team.


Location: Bolton | Salary: £26000 - £28000 per year | Job type: Permanent | Posted: 17/09/2025

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